Royale Win Terms & Conditions – Malaysia Betting & Casino Platform Usage Rules

In this Terms & Conditions document, the following terms carry the meanings stated below unless the context requires otherwise:

• "Royale Win" or "Platform" refers to the official website at royalewin.biz, including all services, games, and features available on it.
• "Player" or "You" refers to any individual who has registered an account and is using Royale Win's services.
• "Account" refers to the personal user account registered by a player on the Royale Win platform.
• "Balance" refers to the total funds in Malaysian Ringgit (MYR) held in a player's account at any given time.
• "Bonus" refers to any credit, free cash, free spins, or other benefits granted by Royale Win to players, subject to specific terms and conditions.
• "Rollover" or "Wagering Requirement" refers to the number of times a player must wager the bonus amount before a withdrawal is permitted.
• "Sports Betting" refers to all sports-related betting activities, including Malaysia Super League football, EPL, BWF badminton, Formula 1, and more.

To register for and use Royale Win's services, you must meet all of the following eligibility requirements without exception:

• Must be at least 18 years old at the time of registration. Royale Win reserves the right to request age verification documents at any time.
• Register under your own name with accurate, complete, and up-to-date information. Registration on behalf of another person is strictly prohibited.
• Not currently subject to any restriction imposed by Royale Win due to a prior breach of terms.
• Have full legal capacity to enter into a legally binding agreement.

Royale Win reserves the right to decline a registration application or close an existing account without providing detailed reasons, should the platform determine that the registration conflicts with these terms or poses a risk to platform security.

Players are solely responsible for keeping their account login credentials secure. Royale Win will not be held liable for any losses arising from unauthorised use of your account by a third party.

• Keep your password secure and do not share your login credentials with anyone, including family members.
• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols is recommended.
• Log out after every session, especially when using a shared device.
• Contact Royale Win customer support immediately if you suspect your account has been accessed without authorisation.
• Keep your personal information up to date — especially your phone number and email — to ensure a smooth verification process.

Identity verification (KYC) may be required prior to your first withdrawal or when the withdrawal amount exceeds a certain limit. Documents that may be requested include a copy of your identity card (MyKad) or valid passport.

All transactions on Royale Win are conducted in Malaysian Ringgit (MYR). Below is important information regarding deposits and withdrawals:

Accepted payment methods: Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, Maybank2u (FPX), CIMB Clicks (FPX), and all Malaysian banks that support FPX.

• Withdrawals may only be made to an account or e-wallet registered under the same name as the Royale Win account.
• Every deposit must be wagered at least once before a withdrawal is permitted (to prevent the platform from being used as a money transfer intermediary).
• Royale Win does not charge any transaction fees for deposits or withdrawals — however, your e-wallet provider or bank may apply their own fees.
• Withdrawals to third-party accounts or payment methods not registered to your account are strictly prohibited.

Royale Win offers a wide range of bonuses and promotions to Malaysian players. All bonuses are subject to the following terms:

• The welcome bonus is available to new players making their first deposit and is subject to the rollover requirements stated at the time of claiming.
• Players may only claim one (1) type of bonus at a time unless otherwise stated in the relevant promotion's terms.
• Unclaimed bonuses that are not used within 7 days of issuance will expire automatically.
• Royale Win reserves the right to withdraw or void any bonus if the platform suspects misuse, fraud, or a breach of terms.
• Bonuses may not be transferred between accounts or exchanged for cash without first meeting the rollover requirement.
• Hedging bets to fulfil rollover requirements is strictly prohibited and may result in the cancellation of the relevant bonus and winnings.

This section contains specific rules governing all Sports Betting activity at Royale Win, including betting on the Malaysia Super League, EPL, BWF World Tour badminton, Formula 1, and all other available sports:

• All confirmed bets are final and cannot be cancelled once placed, unless there is a clear technical error on the part of Royale Win.
• If a sporting event is postponed and not replayed within 12 hours, the bet will be voided and funds returned to the player's account.
• Royale Win reserves the right to limit bet sizes or close markets at any time based on the platform's risk assessment, without being required to provide a reason.
• Live (in-play) betting may be temporarily suspended during critical moments in a match — this is standard procedure and not a system error.
• Winnings will be automatically credited to your account once the official result has been announced by the relevant governing body.
• In the event of a discrepancy between the odds displayed on the platform and the actual odds at the time a bet is processed, the odds more favourable to the player will apply as a reflection of our commitment to fairness.

All casino games at Royale Win — including video slots, live casino, table games, and e-sports — are subject to the following rules:

• Game outcomes are determined by a Random Number Generator (RNG) that has been independently audited. Royale Win cannot alter or manipulate game results in any way.
• In the event of a technical disruption that causes a game to end prematurely, the situation will be resolved based on the last data successfully recorded by our servers.
• Exceptionally large jackpot wins may be subject to additional review before being credited — this is a standard security procedure.
• Players are responsible for understanding the rules of each game before playing. Royale Win provides game guides accessible directly on the platform.

Royale Win takes a very serious stance on fraud, misconduct, and any behaviour that violates the platform's terms. The following activities are strictly prohibited:

• Registering more than one account (duplicate accounts) to claim bonuses or circumvent restrictions.
• Using automated software, bots, or scripts to play games or place bets.
• Colluding with other players to manipulate game outcomes or betting results.
• Using unauthorised, stolen, or unverified deposit methods or payment details not belonging to you.
• Unlawfully reversing a transaction through your bank or e-wallet provider (chargeback) after funds have already been used on the platform.
• Using the Royale Win platform for money laundering or any financial activity that violates Malaysian law.

An account at Royale Win may be closed or suspended either at the player's own request or at the platform's discretion:

• Closure upon player request: You may close your account at any time by contacting our customer support team. Any valid remaining balance will be returned to you once the review process is complete.
• Inactive account: Accounts showing no activity for 12 consecutive months will be classified as inactive. A monthly maintenance fee may be applied after this period.
• Closure by Royale Win: The platform reserves the right to close the account of any player who violates these terms, with or without prior notice depending on the severity of the breach.

Royale Win shall not be held liable for any loss or damage arising from the following circumstances:

• Service outages, server failures, or technical issues beyond Royale Win's reasonable control, including natural disasters, power disruptions, or external cyberattacks.
• Decisions made by players based on inaccurate information obtained from sources outside the Royale Win platform.
• Delays in deposit or withdrawal processing caused by third parties such as banks or e-wallet providers.
• Losses incurred by players as a result of excessive gambling activity — players bear full responsibility for their own betting decisions.

Royale Win is fully committed to responsible gambling. We believe that online entertainment must come with robust player protection measures:

• Players can set daily, weekly, or monthly deposit limits through their account settings.
• The "Temporary Break" option is available for players who wish to pause their activity for a set period (24 hours to 6 months).
• The self-exclusion programme allows players to permanently block themselves from the platform if needed.
• Royale Win provides access to problem gambling support resources for players who need professional assistance.

For more information on the responsible gaming tools we provide, please visit the Responsible Gaming us.

Royale Win reserves the right to modify, add to, or amend any part of these Terms & Conditions at any time without prior notice. However, we will make reasonable efforts to inform players of material changes via email or in-platform notifications.

• The latest version of these Terms & Conditions is always available on the official Royale Win website, with the effective date clearly indicated.
• Continued use of the platform after any changes are published will be considered acceptance of the updated terms.
• If you disagree with any changes to the terms, you have the right to close your account and withdraw any valid remaining balance.