Royale Win Privacy Policy – Personal Data Protection & Privacy of Malaysian Players

Welcome to the Privacy Policy Royale Win. This document is designed to provide full transparency to every Malaysian player on how our platform manages your personal data — from the moment you register an account to when you stop using our services.

Royale Win understands that privacy is more than a legal requirement — it is the foundation of trust between a platform and its players. Without that trust, no meaningful relationship can be built. That is why we invest seriously in technology, processes, and staff training to ensure our data protection standards remain at the highest level.

This policy applies to all users who access the Royale Win platform via royalewin.biz, including registered players, new users in the process of registering, and general visitors browsing our website.

Royale Win collects various types of information depending on how you interact with our platform. Below is a full list of the data categories we may collect:

Royale Win collects your information through several key channels:

• Account Registration: When you register a new account with Royale Win, you will be required to provide basic personal details such as your name, email address, phone number, and date of birth.
• Identity Verification (KYC): For security and legal compliance purposes, we may request a copy of your MyKad or passport during the identity verification process.
• Financial Transactions: Every time you make a deposit via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, Maybank2u, CIMB Clicks, or FPX, the transaction details are recorded in our system.
• Platform Usage: Our system automatically records your activity data, including games played, bets placed, and the duration of your gaming sessions.
• Support Communications: When you contact our customer support team via Live Chat or email, the content of that communication may be retained for quality assurance and training purposes.
• Cookies & Access Logs: Each time you access the platform, your web browser automatically sends technical information — such as your IP address and device type — to our servers.

Royale Win uses your personal data solely for lawful and necessary purposes, including the following:

• Processing account registration and verifying your identity to comply with anti-money laundering (AML) requirements and Malaysian law.
• Processing deposits and withdrawals in Malaysian Ringgit (MYR) via your chosen e-wallet and local banking methods.
• Providing effective and personalised customer support — including resolving transaction disputes and account-related enquiries.
• Sending important account-related notifications such as transaction confirmations, security alerts, and terms updates.
• Personalising your gaming experience by recommending relevant slots, Live Casino, or Sports Betting options based on your activity history.
• Analysing platform usage patterns for product improvement and overall user experience enhancement.
• Detecting and preventing fraud, money laundering, and activities that violate Royale Win's Terms & Conditions.
• Sending relevant promotional content and special offers — provided you have given your consent, with the option to opt out at any time.

Royale Win does not sell, rent, or trade players' personal data to third parties. However, there are limited situations where data sharing may occur for legitimate operational purposes:

• Payment Service Providers: Required transaction information is shared with payment processors such as the DuitNow network, Touch 'n Go, and Malaysian banks involved in processing your deposits and withdrawals.
• Game Providers: Limited game session data is shared with game software providers for technical purposes and dispute resolution only.
• Legal Authorities: Royale Win will disclose required information to Malaysian authorities where mandated by a court order, warrant, or applicable law.
• Anti-Fraud Agency: In cases of suspected fraud or money laundering, relevant information may be shared with the appropriate authorities for further investigation.

All third parties that receive data from Royale Win are bound by strict non-disclosure agreements (NDAs) and are permitted to use that data only for the agreed purpose.

Royale Win uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

• Essential Cookies (Required): These cookies are required for core platform functions such as maintaining your login session and keeping your account secure. They cannot be disabled without affecting how the platform operates.
• Performance & Analytics Cookies: Helping us understand how players use the platform — the most frequently visited pages, time spent, and any technical errors that occur.
• Preference Cookies: Saving your preferences such as interface language and display settings so you do not have to reconfigure them each time you log in.
• Marketing Cookies (Optional): Used to display more relevant promotional content. You may opt out of these cookies at any time through your browser settings.

You can manage your cookie settings through your web browser at any time. Please note that blocking all cookies may affect certain features on the Royale Win platform.

Royale Win continuously invests in security infrastructure to protect the personal and financial data of Malaysian players. Key security measures we have implemented include:

• Data in transit is encrypted using TLS 1.3 — the latest and most secure version of the web encryption protocol.
• At-rest data encryption using AES-256 for all sensitive data, including passwords (stored in hashed form) and financial information.
• Two-factor authentication (2FA) is available and strongly encouraged for all player accounts as an additional layer of security.
• A 24/7 monitoring system that detects and alerts on any suspicious login activity or transactions.
• Regular penetration testing conducted by independent cybersecurity experts to identify system vulnerabilities.
• Tested incident response procedures to ensure rapid recovery in the event of a security breach.

Royale Win retains your personal data only for as long as necessary for the purposes set out in this policy or as required by law:

• Active Account Data: Retained for as long as your account remains active and you continue using the Royale Win platform.
• Financial Transaction Data: Retained for a minimum of 7 years from the transaction date, as required by Malaysian financial and tax legislation.
• Data After Account Closure: Following account closure, basic data will be retained for 5 years for audit and legal compliance purposes, after which it will be permanently deleted or anonymised.
• Security Logs: Retained for 12 months for security incident investigation purposes if required.

As a registered Malaysian player at Royale Win, you have the following rights regarding your personal data:

Royale Win strictly prohibits any individual under the age of 18 from registering or using our platform. This is not merely a company policy — it is a moral and legal responsibility that we take with the utmost seriousness.

• We do not knowingly collect any personal data from individuals under the age of 18.
• If we discover that a child's data has been collected without our knowledge, it will be deleted immediately.
• Parents or guardians who suspect their child has registered an account on Royale Win should contact us immediately at support@royalewin.biz.

Royale Win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to the security technologies we use.

• Any material changes to this policy will be announced via in-platform notifications or email to the address you registered with.
• The latest version of the Privacy Policy is always accessible at royalewin.biz/privacy-policy, with the effective date clearly stated.
• Continued use of the platform after changes are published will be considered your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data at Royale Win, please contact us through the following channels:

We are committed to responding to all privacy-related enquiries within 2 business days and to resolve more complex requests within 30 business days, as required under Malaysia's Personal Data Protection Act 2010.